FAQ
All you need to know
…and if you have any further questions, please feel free to contact us at:
BOOKING
Are there any offers or benefits for guests who book directly?
For guests who book directly with us via email, phone, or our online booking system, we offer a Best Price Guarantee. You will also receive special rates such as early-bird offers or long-stay rates starting from 3 nights. In addition, Marriott Bonvoy members can earn points and enjoy exclusive benefits.
Can I change or modify my reservation flexibly?
We offer different rate types – if you book the flexible rate, you can cancel free of charge up to a specified date. Please check your cancellation policy for details or contact us, we will be happy to assist you.
Can I purchase vouchers for the restaurant, spa or overnight stays?
You can conveniently purchase vouchers through our online voucher shop and print them out immediately:
Can I pre-order a welcome setup in my room?
We are happy to prepare a welcome set-up according to your wishes — whether flowers, treatments or drinks. Please contact us at least 24 hours in advance.
How can I update my guest information?
Please feel free to contact us directly at res.berlin@roomers-hotels.com or update your information in your Marriott Bonvoy app. If you booked through a third-party provider such as Booking.com or similar platforms, please contact them directly.
How much does breakfast cost at the hotel?
We offer a special rate for room bookings including breakfast. If you would like to add breakfast after making your reservation, we charge 49 EUR per person. Children up to 12 years old can enjoy breakfast free of charge.
Pre Arrival
How far is the hotel from the airport and the train station?
Berlin Central Station is only 5 km (15 minutes by train or car) from Roomers Berlin. You reach the subway station Zoologischer Garten in a 12-minute-walk. Berlin Airport (BER) is 28 km away (35 minutes by car).
Can I store my luggage safely before check-in or after check-out?
You are welcome to store your luggage safely with us.
Is there an airport transfer or car service that I can book through you?
You are welcome to book an airport transfer directly through us. Please contact us before your stay.
Is early check-in or late check-out available, and how can I book it?
We can offer early check-in on the day of arrival if your room is already prepared. Late check-out is free of charge until 1 PM, depending on availability. If you wish to stay longer, you can extend your check-out until 5 PM for 20 EUR per hour, subject to availability.
Please contact us in advance.
Why is a deposit required at check-in?
For any potential additional charges such as extras or minibar consumption, a deposit of 100 EUR per night is blocked on your credit card at check-in. If unused, this amount will not be charged by us and will be released automatically a few days after check-out.
On Property
Does the hotel offer parking or an underground garage?
Parking spaces are available directly at the hotel for EUR 38 per day based on availability.
Are there charging stations for electric cars?
Electric cars can be charged with us for an additional fee of 45 EUR on top of the parking charges.
What are the breakfast hours?
We are happy to serve you a various breakfast buffet and á la carte dishes:
Monday to Friday from 6:30 AM to 11 AM
Saturday and Sunday from 7 AM to 12 PM.
Can I order room service?
Our room service is available daily from 12 PM to 1 AM with the Manon Classic Menu.
Which spa services are available?
The Roomers Spa features a Finnish sauna, Yoga area, relaxation loungers, massages and facial treatments and a rooftop terrace with loungers.
Do you have a gym?
The Roomers Gym offers you a stylish 24/7 workout experience with treadmills, steppers, bicycles, a strength training station and a dumbbell rack 1 – 10 kg.
Are dogs allowed?
Yes, your dog is welcome with us — upon request, for 30 EUR per night. However, due to hygiene regulations, they are not allowed in the restaurant or bar.
Do you offer baby cots, extra beds or family rooms?
From the Junior Suite room category upwards, we offer an extra bed for children aged 12 and over on request for EUR 80 per night. Children under 12 can stay in their parents’ bed free of charge.
When is the restaurant Manon open?
Manon – Brasserie Nouvelle, serving French cuisine, is open as follows:
Daily 12 PM – 5 PM / 6 PM – 11 PM
Does the hotel offer rooms with a bathtub?
The following room categories offer a bathtub:
- Junior Suite
- Deluxe Suite
- Sauna Suite
- Balcony Suite
Does the hotel offer rooms with a balcony?
The following room categories have a balcony:
- Balcony Superior Room
- Junior Suite (upon availability, 20 EUR surcharge for fixed bookings)
- Balcony Suite
Can event spaces be rented for meetings, celebrations, or weddings?
We love to celebrate! We have two meeting rooms that can be combined to form a 90 m² space with a connecting door, accommodating up to 70 guests. There is direct access to the courtyard. The Manon restaurant and its bar, including the winter garden, can also be hired exclusively for celebrations of all kinds. Our balcony suite is available for smaller meetings.
Contact us
If you have any questions or wishes, please feel free to contact us by phone, email, or fill out our contact form.
P +49 30 554444 0
berlin@roomers-hotels.com
